Change outgoing BlackBerry PIN message sender email address
Jun 9, 2010 Cell Phones, Technology, Work
At the organization I work for we have a BlackBerry server setup with around 30 users. Works great for those employees that don’t get computer access but still need access to get emails to stay up to date on daily schedules and patient care. However when there is a problem that affects email on the devices it is best to notify those staff there is an issue or that the issue has been resolved. This is where using PIN messaging comes in very handy. This last time I had a device in my hand and I noticed that the email address on the PIN message was from admin@yourcompanydomain.com instead of something related to our organization. Below I will show you how to change this so that your outgoing PIN messages have an email address that actually correlates with your own business.
* I am doing these processes on BlackBerry Server 5 and not 4. The process for 4 will be different as it is not a browser based management.
- Open your BlackBerry Administration Service page and log in.
- Navigate to the Devices > Wireless activations > Device activation settings
- You will notice at the top of this page there is a Email initialization message section with the Sender address by default as: admin@yourcompanydomain.com. Select the Edit activation settings button to change this
- Change the Sender address field to an actual email of your company and then select Save all
Once you have changed this all of your outgoing PIN messages will have the new email address as the sender name.
Related Posts
Tags: BlackBerry, Cell Phones, Email
June 23rd, 2010 at 9:17 am
Thanks so much for this info! I have been looking through the BB docs for an hour or so and couldn’t find it!
June 24th, 2010 at 3:07 pm
Thanks for finding this!