BlackBerry Curve 8330 slow after Verizon pushed Bing
Feb 8, 2010 Cell Phones, Technology, Work
We recently just upgraded our BlackBerry Enterprise Server (BES) to version 5 service pack 1. Shortly after that time our Curve users started complaining about how slow their devices were going. We knew the issue would not be application related as applications are not allowed to be installed on these phones. The only way to resolve the issue for a short period of time was to do a battery pull. Today while looking into the situation again I noticed that when on the main Applications screen the Bing icon would show/hide itself automatically without touching anything on the phone. The phone would take a long time to move the trackball and it was a challenge getting the right icon on the home screen due to this icon showing/hiding itself. After doing some poking around I found that there was a Bing service book that once deleted seems to resolve the issue. After talking with Verizon about this there they suggested that the service book get deleted and that there is no long term fix for this issue at this time. The tech support representative stated that there is a good chance that Verizon would just push the service book back out again.
How to delete Bing service book:
- Go to your main Applications screen by pressing the BlackBerry button next to the green answer button
- Find the Options menu. On the BB Dimension themes this icon is a small wrench. On the default Verizon screen it is a gray box with green, red and blue sliders.
- Select Advanced Options from the Options menu
- Select Service Book which is towards the bottom of this menu
- Then find the Bing VPL [BrowserConfig] service book. Press the BlackBerry button on the phone to bring up the menu and then select Delete.
This should resolve the phone speed issue along with removing the Bing icon from the main Applications screen until Verizon pushes that service book back out.
Tags: Bing, BlackBerry, Verizon