Change outgoing BlackBerry PIN message sender email address
Jun 9, 2010 Cell Phones, Technology, Work
At the organization I work for we have a BlackBerry server setup with around 30 users. Works great for those employees that don’t get computer access but still need access to get emails to stay up to date on daily schedules and patient care. However when there is a problem that affects email on the devices it is best to notify those staff there is an issue or that the issue has been resolved. This is where using PIN messaging comes in very handy. This last time I had a device in my hand and I noticed that the email address on the PIN message was from admin@yourcompanydomain.com instead of something related to our organization. Below I will show you how to change this so that your outgoing PIN messages have an email address that actually correlates with your own business.
* I am doing these processes on BlackBerry Server 5 and not 4. The process for 4 will be different as it is not a browser based management.
- Open your BlackBerry Administration Service page and log in.
- Navigate to the Devices > Wireless activations > Device activation settings
- You will notice at the top of this page there is a Email initialization message section with the Sender address by default as: admin@yourcompanydomain.com. Select the Edit activation settings button to change this
- Change the Sender address field to an actual email of your company and then select Save all
Once you have changed this all of your outgoing PIN messages will have the new email address as the sender name.
Tags: BlackBerry, Cell Phones, Email
BlackBerry Curve 8330 slow after Verizon pushed Bing
Feb 8, 2010 Cell Phones, Technology, Work
We recently just upgraded our BlackBerry Enterprise Server (BES) to version 5 service pack 1. Shortly after that time our Curve users started complaining about how slow their devices were going. We knew the issue would not be application related as applications are not allowed to be installed on these phones. The only way to resolve the issue for a short period of time was to do a battery pull. Today while looking into the situation again I noticed that when on the main Applications screen the Bing icon would show/hide itself automatically without touching anything on the phone. The phone would take a long time to move the trackball and it was a challenge getting the right icon on the home screen due to this icon showing/hiding itself. After doing some poking around I found that there was a Bing service book that once deleted seems to resolve the issue. After talking with Verizon about this there they suggested that the service book get deleted and that there is no long term fix for this issue at this time. The tech support representative stated that there is a good chance that Verizon would just push the service book back out again.
How to delete Bing service book:
- Go to your main Applications screen by pressing the BlackBerry button next to the green answer button
- Find the Options menu. On the BB Dimension themes this icon is a small wrench. On the default Verizon screen it is a gray box with green, red and blue sliders.
- Select Advanced Options from the Options menu
- Select Service Book which is towards the bottom of this menu
- Then find the Bing VPL [BrowserConfig] service book. Press the BlackBerry button on the phone to bring up the menu and then select Delete.
This should resolve the phone speed issue along with removing the Bing icon from the main Applications screen until Verizon pushes that service book back out.
Tags: Bing, BlackBerry, Verizon
How To: Replace BlackBerry Screen Glass Protector
Dec 14, 2009 Cell Phones, Technology, Work
At my work we have many BlackBerry Curve 8330 phones. It is amazing what nurses and home health aids can do to their phones due to every day usage. One particular employee had fallen on her phone and scratched the screen and keyboard up really good. As a result of that unfortunate event I got the lucky job of replacing the clear plastic cover that protects the screen. Below I will outline what was done.
Tools:
- T5 Torques screwdriver
- Plastic pry tool – for opening the the case without leaving marks
- Knife
- Scissors
Tags: BlackBerry, Cell Phones, Fix, How To
BlackBerry Self Test
Nov 30, 2009 Cell Phones, Technology, Work
A nice “hidden” feature of BlackBerry phones is the ability to run a self test application to diagnose usability issues. You can test most of the functions on the phone from the keyboard, trackball, screen, vibrate mechanism, gps and much more. Read the rest of this entry »
Tags: BlackBerry, Cell Phones, Testing
