Change outgoing BlackBerry PIN message sender email address
Jun 9, 2010 Cell Phones, Technology, Work
At the organization I work for we have a BlackBerry server setup with around 30 users. Works great for those employees that don’t get computer access but still need access to get emails to stay up to date on daily schedules and patient care. However when there is a problem that affects email on the devices it is best to notify those staff there is an issue or that the issue has been resolved. This is where using PIN messaging comes in very handy. This last time I had a device in my hand and I noticed that the email address on the PIN message was from admin@yourcompanydomain.com instead of something related to our organization. Below I will show you how to change this so that your outgoing PIN messages have an email address that actually correlates with your own business.
* I am doing these processes on BlackBerry Server 5 and not 4. The process for 4 will be different as it is not a browser based management.
- Open your BlackBerry Administration Service page and log in.
- Navigate to the Devices > Wireless activations > Device activation settings
- You will notice at the top of this page there is a Email initialization message section with the Sender address by default as: admin@yourcompanydomain.com. Select the Edit activation settings button to change this
- Change the Sender address field to an actual email of your company and then select Save all
Once you have changed this all of your outgoing PIN messages will have the new email address as the sender name.
Tags: BlackBerry, Cell Phones, Email
Cell phone tip: Remove false voicemail indicator
Apr 27, 2010 Cell Phones, Work
With my day job I have to deal with a lot of cell phones (around 200 to give you a good idea). Recently a co-worker came to me stating that they had the new voicemail icon on their home screen and when they checked the voicemail it was empty. My first solution to solving a cell phone issue is a battery pull while the phone is still on. However with this situation it did not solve the problem. With this particular phone being a Verizon phone I did the standard *228 to update the phone just in case with no luck either. The fix is actually to just call and leave a new voicemail on the phone and wait for the phone to prompt you of a new voicemail. Once you have the new prompt of a voicemail listen to the message and hang up. The voicemail indicator should be gone.
*This was done on a Motorola W755 but should work for other phones. I have seen this same issue on a BlackBerry however this did not seem to fix the BlackBerry.
Tags: Cell Phones, Tip, Verizon, Voicemail
How To: Replace BlackBerry Screen Glass Protector
Dec 14, 2009 Cell Phones, Technology, Work
At my work we have many BlackBerry Curve 8330 phones. It is amazing what nurses and home health aids can do to their phones due to every day usage. One particular employee had fallen on her phone and scratched the screen and keyboard up really good. As a result of that unfortunate event I got the lucky job of replacing the clear plastic cover that protects the screen. Below I will outline what was done.
Tools:
- T5 Torques screwdriver
- Plastic pry tool – for opening the the case without leaving marks
- Knife
- Scissors
Tags: BlackBerry, Cell Phones, Fix, How To
BlackBerry Self Test
Nov 30, 2009 Cell Phones, Technology, Work
A nice “hidden” feature of BlackBerry phones is the ability to run a self test application to diagnose usability issues. You can test most of the functions on the phone from the keyboard, trackball, screen, vibrate mechanism, gps and much more. Read the rest of this entry »
Tags: BlackBerry, Cell Phones, Testing
Cell phone tip of the day: Battery pull
Nov 13, 2009 Cell Phones, Work
At my work most of the staff have cell phones. As time goes on you find that a cell phone will stop functioning just like anything else. When you first experience a problem with your cell phone the best tip / troubleshooting technique you can use is to pull the battery out and try again. I frequently have users that cannot get the keypad to work, earpiece volume does not work, can’t make/receive calls or some other strange combination. It is best to pull the battery while the phone is turned on. This is especially true for troubleshooting BlackBerry devices.
Tags: Cell Phones, Tip, Troubleshooting