Toshiba Stratagy phone system new voicemail button calls other extension
Aug 30, 2011 Phone systems
One thing I run into occasionally on our Toshiba Stratagy phone system is new voicemail indicators directly calling another users desk extension. Usually this happens without either parties really understanding what is causing the issue. On the phone display it self it shows something like:
Daniel K ext.112
Call 112-111
The normal screen when a new voicemail is available may show:
Daniel K ext.112
Call 112-333V
What the first screen shows is that the owner of the phone is extension 112 and that extension 111 wants to talk with the person at 112. When the user of extension 112 pushes their blinking Msg button it will call 111 and should clear the indicator once the person at 111 picks up the phone. Sometimes this is not the case and we must dial a special sequence of numbers on extension 111 to clear the light on 112. So from the Ext 111 phone dial #64 plus the extension (in this case it would be #64112) and then hang up.
Now here is the cool thing with this “issue”. If you wanted to notify a user to call you without interrupting a meeting you can dial #63 plus the extension to enable this light. An example of this would be if I was still at Ext 112 and I wanted the person sitting at Ext 111 to call me I could dial #63111 from my Ext 112 and it would show the following on Ext 111:
Josh ext.111
Call 111-112
Once the conversation was done I would then dial #64111 on my phone to clear the new Msg blinking light on Ext 111. Enjoy!
Tags: phone system, Stratagy, Toshiba
